Refund and Rescheduling Policy

 

We understand that circumstances may change, and we aim to accommodate your needs regarding cancellations, refunds, and rescheduling. Please review the following policies:

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IELTS Writing Corrections Refunds

- Writing Correction packages that have not been utilised may be refunded upon request within 30 days from the original purchase date. Cancellations made after this 30-day period will not be eligible for a refund.

 

IELTS Mock Speaking Tests Refunds

- Mock Speaking Test packages that have not been utilised may be refunded upon request within 30 days from the original purchase date. Cancellations made after this 30-day period will not be eligible for a refund.

 

IELTS 1-to-1 Class Refunds

- 1-to-1 Classes that have not been utilised may be refunded upon request within 30 days from the original purchase date. Any cancellations made after this 30-day period will not be eligible for a refund.

- All 1-to-1 Classes must be scheduled and completed within 12 months from the date of purchase. 1-to-1 Classes not taken within this timeframe may be subject to cancellation without refund at the discretion of the teacher.

 

Cancelling and Rescheduling of 1-to-1 Classes

To cancel a 1-to-1 Class, you must notify your teacher at least 24 hours before the scheduled start time. If you cancel within this timeframe, the 1-to-1 Class is not lost, and you can reschedule it for a later date.

However, if you cancel between 0 and 24 hours before the scheduled start time, the 1-to-1 Class is considered lost, and you cannot reschedule it.

 

Automatic Cancellation

- If the full 1-to-1 Class package fee is not paid at least 24 hours before the scheduled start time of the first 1-to-1 Class, the 1-to-1 Class will be automatically cancelled.

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Terms and Conditions

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These terms and conditions govern your use of our website. By accessing or using our website, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our website.

 

Introduction

1.1. The IELTS School ("we", "our", or "us") operates the website located at www.theieltsschool.com.

 

1.2. By accessing this website, you agree to be bound by these terms and conditions, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws.

 

Intellectual Property Rights

2.1. All content on this website, including text, graphics, logos, images, and software, is the property of The IELTS School or its content suppliers and is protected by international copyright laws.

 

2.2. You may not reproduce, distribute, modify, transmit, reuse, download, repost, copy, or use said content, whether in whole or in part, for commercial purposes or for any public display without prior written permission from The IELTS School.

 

User Conduct

3.1. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by any third party.

 

3.2. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.

 

Privacy Policy

4.1. Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our website, you consent to the terms of our Privacy Policy.

 

Limitation of Liability

5.1. In no event shall The IELTS School, its affiliates, partners, directors, officers, employees, agents, or suppliers be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website.

 

Governing Law

6.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom, and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

 

Changes to Terms and Conditions

7.1. The IELTS School reserves the right to revise these terms and conditions at any time without notice. By using this website, you agree to be bound by the current version of these terms and conditions.

 

Contact Information

8.1. If you have any questions or concerns about these terms and conditions, please contact us at support@theieltsschool.com.

 

By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.